Shipping & Returns
Shipping Policy
Our extensive selection features 'Otoriyose items' sourced from Japan and Taiwan. Please be advised that 'Otoriyose items' may take up to 2 weeks to ship after an order is placed. Our dedicated team is committed to providing you with the finest and most distinctive products, ensuring your culinary journey is truly exceptional.
Return & Exchange Policy
Order Policy:
Once an order has been shipped, cancellations and refunds are not possible. Please carefully review your order before confirming. Please note that "Otoriyose items" cannot be canceled nor return once the order is confirmed.
Address Verification:
Ensure the accuracy of your shipping address during checkout. We are not accountable for orders delivered to incorrectly provided addresses. In the event of an address error, an additional charge may be required for item reshipment.
Address Changes:
We are not responsible for changes in shipping addresses after an order has been placed. It is crucial to double-check all address details to prevent delivery issues.
Damaged Items:
In the unfortunate event that your item is damaged during delivery, kindly contact us within 2 days of receiving the order for prompt assistance.
Thank you for your understanding and cooperation.